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Privacy Policy

1. Who are Wild & Gorgeous

wildandgorgeous.co.uk (the "Website") and physical stores are operated by ilovegorgeous Limited (trading as Wild & Gorgeous). For the purposes of this Notice "you" shall be the person accessing the Website and "we" or "us" refers to ilovegorgeous Limited.

We understand the importance of protecting the information we collect about you. We have adopted a privacy policy that informs you how we collect, store and use the information provided by you. By visiting wildandgorgeous.co.uk you are accepting the practices laid out in this Privacy Policy and our Terms & Conditions.

2. Legal basis

The law on data protection lists a number of reasons why we may collect and process your personal data. The reasons we collect data include:

Consent - We collect your data in this manor for example when you tick a box to receive email newsletters.
Contractual obligations - For example when placing an order we'll collect your delivery details and pass onto our couriers.
Legitimate interest - Sometimes we rely on a legitimate interest basis for processing your data. We do this to send you direct marketing by post telling you about products that we think might interest you, sending you abandoned cart emails or collating customer data to identify trends.

3. When do we collect your data and what do we collect?

We may collect and store personal information when you visit the Website, including but not limited to your name, email address, postal address, transactional information based on your activities on the Website and correspondence sent to us, other information from your interaction with the Website, content and advertising, including computer and connection information, statistics on page views, traffic to and from the sites, IP address and standard web log information and additional information we ask you to submit to verify your identity.

We may also collect personal information about you in the following ways: any data which you provide when you purchase products from us; and any other data which you provide to us when you enquire about our activities, email, telephone or write to us or otherwise provide us with personal information.

Credit card details are entered into our partner systems and are not held on our systems. In certain circumstances we may be required to collect and store additional information such as credit card details, this will only be done with your explicit consent.

4. How do we use your personal data

All the information we collect via our Website or through correspondence with you is used to operate and improve the service we offer you and to personalise our service. We are committed to using your personal information only for:

1. Planning and managing wildandgorgeous.co.uk's business activities, including analysis of customers' shopping habits, product and style preferences.
2. Technical administration of our website
3. Research
4. Providing you with information about the services we offer.
5. Letting you know about offers and news from wildandgorgeous.co.uk
6. Managing and fulfilling your order including collecting your address and telephone number to pass onto our couriers to allow you to track the status of your order. Verifying details of your payment method or credit card account and where necessary carrying out credit checks and to protect against fraud and theft. We may therefore also share information about the way in which you conduct your account with lenders and credit reference agencies; During your registration process you are given the opportunity to select some of the ways in which we may use your details.

There are some circumstances where we may share some of your data with others:
1. IT and marketing companies who support our website and business systems, direct marketing companies who help us manage our emails and mailings to you.
2. In the unlikely event that our business assets are ever sold to or purchased by another company (our data records are part of our business). You will receive notice of any such event and we will use our reasonable endeavours to ensure that the new combined entity will follow the practices disclosed in this Privacy Policy.
3. To outside research companies whom we may ask to contact you directly for your opinions on our service.
4. If explicit permission has been granted by you, we occasionally make names, addresses and email addresses available to companies. An example of this would be when you have entered a collaborative competition and specifically ticked the box to give permission for us to pass on your details to the other company involved.
5. If we are requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network we shall do so.

We work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, and home interiors categories. They share information on what their customers buy. Epsilon Abacus analyses this pooled information to understand consumer's wider buying patterns. From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy.

Our communications are designed to tell you about the benefits we can offer, so that you have exclusive access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible.

5. How we protect your personal data

We take every precaution to protect your information. To this end all personal information stored by us is kept on a server in a secure environment. Only employees, our partners and any sub-contractors who need the information to perform a specific job are granted access to personally identifiable information.

When you place an order we use a Secure Socket Layer (SSL) encryption which encrypts your data before it is sent to us to protect it from unauthorised use. In addition we take reasonable steps to ensure that third party business who we transfer data to will provide sufficient protection.

6. Where your data is held

We may transfer data outside the EEA. The transfer will take place in the presence of appropriate safeguards, including standard data protection clauses adopted by the EU Commission.

7. Your rights over your personal data

You have the rights to the following with regards to your personal data.

- Access to the personal data we hold about you.
- The rectification of your personal data when incorrect, out of date or incomplete.
- Erasure of your data if it is no longer needed for the purpose it was collected. If there is a legitimate reason for us to hold your data it cannot be removed.
- Restrict processing of your data from one or more ways we process your data.
- To object to us using your data. This can include direct marketing where we rely on legitimate interests.
- Data portability. You can request information we hold be transferred to another data controller in a machine readable format.

Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

Where we rely on our legitimate interest
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

Direct marketing
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.

Checking your identity
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

Contacting the regulator
If you feel your data has not been handled correctly by us or are unhappy with the responses to any requests regarding your personal data you have the right to complain to the Information Commission Office (ICO).

8. How to unsubscribe

If you do not wish to receive any further email messages from us please click the unsubscribe link at the bottom of any newsletter email.

If you would prefer not to receive any of our direct mailing catalogues please email Sales@wildandgorgeous.co.uk.

9. Further information

If you have questions about your personal data or our privacy policy or wish to learn more about what information we hold about you, please contact us on: 08443713301, If calling from outside UK please call 01748 833882
Email us: Sales@wildandgorgeous.co.uk

10. Changes to our Privacy Policy

We reserve the right to change our Privacy Policy, whilst of course keeping it within all relevant legislation and guidelines. We will do all we can to ensure that these pages show the most up to date information at all times, and may notify you of such changes by uploading the revised privacy policy on the wildandgorgeous.co.uk website.

Updated 23/05/18