Wild & Gorgeous, formerly ilovegorgeous

Free UK Delivery on Orders over £120

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Help

Here we have tried to answer some of the questions you ask the most - to help make your WILD & GORGEOUS visit as easy as possible.

GETTING IN TOUCH

How can I contact you?
You can contact us by phone or email, we are always delighted to hear from our customers and aim to provide a really excellent service.
Call us: 08443713301, if calling from outside UK please call +44 (0)1748 833882 (Mon-Fri 9am-5pm).
Email us: sales@wildandgorgeous.co.uk.

ORDERING

Can I place my order over the phone?
We are very happy to take orders over the phone or simply help you make up your mind, just call 08443713301. If calling from outside UK please call +44 (0)1748 833882 (Mon-Fri 9am-5pm).

What methods of payment do you take?
We take most major credit cards including Visa, Mastercard and Amex. We also offer Paypal as a payment option.

Is your credit card service secure?
Yes. Your online payments are taken securely by using one of the U.K's leading secure payment gateways and your credit card details are not stored by WILD & GORGEOUS.

Can I checkout without creating an account?
Yes, you can checkout using the Guest checkout option when prompted. An account will not be created.

How do I know when my order has been received?
When we have received your order you will get a confirmation email from us. You will then get another email confirming when the order is dispatched.

What if I didn't get an order confirmation?
Sometimes order confirmations can be found in your junk mail box, check there first. If it is not there and you are concerned please get in touch with us and we can double check your order has been received.
Call us: 08443713301, if calling from outside UK please call +44 (0)1748 833882 (Mon-Fri 9am-5pm).
Email us: sales@wildandgorgeous.co.uk.

MY ACCOUNT

I have forgotten my password
If you have forgotten your account password you can click the ‘Forgotten Your Password' link on the login page. This will then prompt you to enter your email address and send you an email where you can follow the instructions to set up a new password. Please check your junk mail box if it does not appear in your inbox.

SALES, PROMOTIONS & VOUCHERS

Do you have Sales?
We normally have end of season sales both in the shop and through our website. We also occasionally have mid season promotions as well as ‘invitation only’ sales for our subscribers. To be among the first to hear about such events please subscribe to our email list at the bottom of the page.

I have a gift card code or promotional code that does not work
Is your code still valid? Our gift voucher codes and promotion codes both have expiry dates. If you believe it is valid then get in touch with us.
Call us: 08443713301, if calling from outside UK please call +44 (0)1748 833882 (Mon-Fri 9am-5pm).
Email us: sales@wildandgorgeous.co.uk.

DELIVERY

How long before my order is delivered?
When your order is delivered depends on the delivery address, see below for our guide:

UK
Standard - allow 4 days.
Express - guaranteed next working day. Orders must be placed before 2pm Mon-Fri. Orders placed after 2pm will be dispatched the following working day. For Saturday delivery, please call 08443713301 (Mon-Fri 9am-5pm)
Same Day - available in central London (for addresses within the M25). Please call our shop by 4pm to place your order and arrange delivery 0207 229 5855.

Europe – allow up to 3-5 days for standard delivery, 1-3 days for express delivery.

Worldwide - allow up to 8-21 days for standard delivery, 2-4 days for express delivery.

How are delivery charges calculated?
Delivery charges are all based upon a secure signed for delivery service that can be tracked. Costs for this service are dependant on where you want your parcel to be delivered. See below for our delivery costs:

UK
Standard - £4.50
Express - £6.95
Same Day - £15, available in central London (for addresses within the M25). Please call our shop by 4pm to place your order and arrange delivery 0207 229 5855.

Europe
Standard - £8
Express - £16

Worldwide
Delivery to the rest of the world is charged at £12 for standard delivery and £20 for express delivery.

Can I send one order to multiple addresses?
Unfortunately to minimise credit card fraud we do not allow one order to be sent to multiple addresses.

Will I have to pay import duties?
There may be import duties if you live outside the European Union which you will be liable for. Your local customs office will inform you if that is the case.

RETURNS

What happens if the item does not fit or I do not like it?
We are delighted provide full refunds for all purchases returned within 28 days in perfect, unworn condition with original garment tags*. We also offer free UK returns, information will be included within your parcel. Non UK returns will need to be sent via signed and tracked delivery.
Returns Address: WILD & GORGEOUS, Returns Department, Unit 7 & 8 Battalion Court, Colburn Business Park, Catterick, North Yorkshire, DL9 4QN.
*Please see Terms and Conditions for absolute requirements

My item is faulty, how should I return it?
Please follow the standard returns process as above or contact us and we will rectify this for you.
Call us: 08443713301, if calling from outside UK please call +44 (0)1748 833882 (Mon-Fri 9am-5pm).
Email us: sales@wildandgorgeous.co.uk.

How will I be refunded?
We are very happy to provide full refunds for all items (including sale items) returned within 28 days in an unworn condition with original garment tags. However, please note we can only refund the card that was used for the original transaction. Returns can take up to 5 days to for us to process, however, it may take up to 4 working days for the bank to release the funds.

PRODUCTS

How can I be sure that the item I want will fit my child?
All our clothes are based upon our standard size chart. If you would like room for growth, please order a size up. Please refer to our size chart which can be found on each product details page.

How easy will it be to wash and look after my purchases?
All our clothes are robustly made with children in mind however many have special trims or are made of unique fabric. We do try to make as many of our clothes as easy to care for as possible but due to specialist finishes sometimes hand washing or dry cleaning is necessary. To make it easy for you each item will come with it’s own specific washing instructions which can also be found on each of the product pages.

STORES & STOCKISTS

I want to go and view your clothes in a shop, where can I go?
We have 2 beautiful shops in Notting Hill and Primrose Hill, London but we are also stocked by many wonderful department stores and boutiques around the world. For more information on stockists view our Stockists page.

I am a wholesaler and would like to stock your products.
If you would like to stock our products you can apply here or get in touch with the wholesale team on wholesale@wildandgorgeous.co.uk, +44(0)1748 822883.

MODELS

Can my child be one of your models?
We are always on the look out for more WILD & GORGEOUS models, to take part in our photo shoots and videos. Please do email your photos to: sales@wildandgorgeous.co.uk

PRIVACY

How do you use and store my personal information (our privacy policy)?
All personal information you supply to us will be treated in accordance with Data Protection Act and we endeavour to take all reasonable steps to protect your personal data including the use of encryption technology. We will only read cookies from your cookie file placed there through your web browser’s interaction with the site.

COMMUNICATION

Have you got a catalogue?
We have catalogues that are usually mailed out seasonally. Simply subscribe to our mailing list so you can be sure of receiving them.

How do I unsubscribe to emails?
If you do not wish to receive any further email messages from us please click the unsubscribe link at the bottom of any newsletter email.
If you never wish to be contacted by other companies who we think may be of interest to you, by post, email or otherwise please email: sales@wildandgorgeous.co.uk.
If you do not want to receive emails from us about other companies that we think may interest you, please email: sales@wildandgorgeous.co.uk.


If you have a question that is not answered here or would like any further information please contact us.
Call us: 08443713301, if calling from outside UK please call +44 (0)1748 833882 (Mon-Fri 9am-5pm).
Email us: sales@wildandgorgeous.co.uk.